Often, companies can be reluctant to go down the road of partnering with a BPO/CX service provider. Particularly, where contact volumes might be small and there is a fear that the cost of delivering own-language support to these customers will be prohibitively high.
Here at Arise, we've extensive experience in supporting businesses to provide high quality, native language customer service across Europe. Our team of specialists can get you up and running in days, with support across multiple channels, including voice, chat, email, SMS and social media.
Why work with Arise?
AWARD WINNING CUSTOMER SERVICE
Over 20 years of delivering CX for customers including retailers, technology companies,
government bodies and manufacturers.
UP AND RUNNING WITHIN 14 DAYS
Our years of experience mean we can get you up and running, and talking to your European customers, within two weeks.
NATIVE LANGUAGE SPEAKERS
Having native speaking customer service representatives means that there are no cultural or understand issues when supporting customers abroad
MULTI CHANNEL OFFER
Talk to your customers via voice, email, chat or SMS. Our technology platforms mean that no matter how your customers contact you - you can deliver excellent service,
HIGHLY TRAINED AGENTS
We pride ourselves on the training we offer our agents - with an experience CX Learning and Development team based in-house.
ACCESS CUTTING EDGE CX TECHNOLOGY
Our state-of-the-art technology platforms enable us to offer future-proofed omni-channel support to customers globally
FLEXIBLE HOURS OF SUPPORT
We can offer extremely flexible levels of support to meet the expectations of customers across Europe - Monday to Sunday, 8am to 8pm
REPORTING AS STANDARD
A range of reporting included as standard, including live access, automated daily, weekly and monthly reports, and access to a dedicated success manager.
FLEXIBLE VOLUME LIMITS
Having a scalable package is key - we can handle volumes of 50-2000 calls a month. And if you need more - no problem.
DATA INSIGHTS TO DRIVE IMPROVEMENT
Our business is built on a culture of continuous improvement - and our Data insights team will help to deliver constant efficiencies.
Get in touch with Arise today
Arise’ founder and CEO, Joe Cahalane is a veteran of the European BPO/CX space. A recognised industry expert, Joe also serves on the board of the Customer Contact Management Association, chairs the Crios Group, an Ireland Government-sponsored Business Process Outsourcing/CX industry cluster, and, for the past 6 years, has been a judge at the UK Customer Experience awards.
Click here to arrange a conversation with Joe and find out more about how Arise can help your company deliver great multilingual CX to your customers in Europe, in a way which is seamless, flexible and cost-effective.